PRM is the term used in the UK re Passengers with Reduced Mobility. A bit limiting in terms of not describing PwD including sensory, mental or psychological related disabilities. That being said this video shows how far the UK is in terms of ensuring access and inclusive design and programs for tourists and travellers. GTAA, VIA Rail, TTC & the City of Toronto is missing the boat in understanding the huge economic benefits of ensuring seamless public space design, wayfinding, signage, policies & customer service training. Visitors and passengers with disabilities do have money to spend and chose to spend in in cities like London UK where accessibility is a priority. With the Para and PanAmerican Games in 2015 opportunities have been lost to show the world Toronto is open to tourists of all shapes, sizes, language and abilities. OPC Inc