We are remiss to rain the parade when new products are being released. The use of the high neck supports in chairs has clearly been shown in anatomical and physiological studies to cause the head to be placed into a forward flexed posture. Unless the job demands require the end user to lean back and perhaps sleep in the chair or if we find an employee with a neurological condition impacting their ability to hold the head up,there is no objective evidence as to why these are required in the design of a chair. When in doubt as a consumer always ask Certified Ergonomists who do not have any affiliation with product or seating. OPC Inc